When you are working in an
organization, you come up many problems and conflicts, these are normal in
organizations, the main reasons are when you are not working according to the
standard procedure, when you are stuck up in a problem, and sometimes due to
the negative attitude of some employees.
So when a conflict arises, your
first step must be, “Be Positive”. I
mean if you want to actually solve the
problem rather than to increase it, prolong it, complicate it or make it
worse. A positive attitude is needed since your objective is betterment of the
organization and to benefit you as well as the person with whom the problem
arose.
As you recognize that there is a problem, the other person must also
recognize it, if your and his frequency does not match; now you have to
approach him and tell him that the action taken by him is causing him in
performing your official duties. If the problem is a minor one, at this step
the problem might be resolved.
But if it is a major problem, the
you have to organize a meeting in
order to sit and talk on the problem, so you hold a meeting and talk on the
issue, note the problems and discuss the solution, don’t forget the step one be positive, you must also see that the
other person must also be getting equal benefit of the decisions taken during
the meeting or the person might think that you only want your before and not
collaborating. Keep in might the decision did not contradict with the standard
procedure of the organization or it might cause further problems.
If the conflict still not
resolved, some third party or a
neutral person from the organization could be involved on whom the both parties
can trust.
After the decision has been taken
and the conflict is resolved clear your heart from the other person, and assure
him for further cooperation in future.
Don’t forget to review the decision after some time has
passed, if it might need any revision, if it might causing some other
complication, the repeat the organize-a-meeting step in order to talk on the
decision taken.
Organizational conflicts are a
routine but recognizing it and solving it immediately resolving it is the real
task before the things get worse.
By, Syed Owais Mukhtar
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