Quality Management System is an umbrella under the supervision of which organization develop their quality system. As quoted by a lead QMS auditor, "the light itself not visible, but it makes things visible". The ISO 9001:2008 refers to the Quality Management System, it not instruct the way the things should be done, but it provides a guidance and urge organization to make their own system, documents and check and balance system. After the successful implementation of QMS the organization develop the sense of continuous improvement. This creates not big and prominent changes but it makes things change during the period of time. The results are spreader over a long period of time, but they firm and everlasting!
During my last one year from 8th of February 2011 to 21st of February 2012, I have worked on the development of process flow charts of the entire major and quality affecting systems, after that I have worked for the development of standard operating procedures and work instructions. I have worked on the preparation of quality systems procedures QSPs of about 11 quality affecting processes.
Later when these mandatory documents are completed I started working for their implementation by providing training to the managers to implement these documents. Provided training to the supervisors and later provided shop-floor training to the workers and operators on the ISO, QMS, SOPs and WIs. Well, training and education is also a important step by which the sense of quality management will be developed among employees. Sometimes it requires over a year and thousands of man-hours training for the organization where the old system is so rigid, also you have to give employee motivation lectures so that they may know that they are going for a change and towards a new system which will be beneficial for the company as well as the employee.
By. Syed Owais Mukhtar
Trainer / ISO Coordinator / Lead Internal QMS Auditor